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Junior Support System Engineers
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Primary Job Responsibilities:
- Acres Internal Support Activities:
- Providing guidance on where we are seeing issues with field deployments.
- Making recommendations for improvements in our support process.
- Documentation of fixes / work arounds when problems have been diagnosed and remediated.
- Assisting with internal systems support for our development teams.
- Responding to customer support requests – providing initial triage / investigation of customer reported issues.
- Assisting with training, installation, and configuration of Acres solutions at the customer’s location – either remotely or in person.
- Tier 1 support engineer as part of our growing support organization
- On call support engineer up to 1 week a month
- Technical documentation drafting – writing internal support team technical FAQs; creating diagrams; how to guides for internal use; etc
Soft Skills:
- Team player
- Strong communication skills
- Lifelong learner
- Eager to learn this industry and new technologies
- Inquisitive and asks questions
Required Qualifications:
- 1-3 years of general technology experience (helpdesk, server / systems / storage / network admin, etc)
- Basic level knowledge of linux operating systems
- Comfortable using command line interfaces
- Understanding of service ticketing systems (Salesforce / Zendesk/ Freshdesk / Jira / etc)
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Apply now and start working at the forefront of gaming technology with us!
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