Primary Job Responsibilities:

  • Acres Internal Support Activities:
  • Providing guidance on where we are seeing issues with field deployments.
  • Making recommendations for improvements in our support process.
  • Documentation of fixes / work arounds when problems have been diagnosed and remediated.
  • Assisting with internal systems support for our development teams.
  • Responding to customer support requests – providing initial triage / investigation of customer reported issues.
  • Assisting with training, installation, and configuration of Acres solutions at the customer’s location – either remotely or in person.
  • Tier 1 support engineer as part of our growing support organization
  • On call support engineer up to 1 week a month
  • Technical documentation drafting – writing internal support team technical FAQs; creating diagrams; how to guides for internal use; etc

Soft Skills:

  • Team player
  • Strong communication skills
  • Lifelong learner
  • Eager to learn this industry and new technologies
  • Inquisitive and asks questions

Required Qualifications:

  • 1-3 years of general technology experience (helpdesk, server / systems / storage / network admin, etc)
  • Basic level knowledge of linux operating systems
  • Comfortable using command line interfaces
  • Understanding of service ticketing systems (Salesforce / Zendesk/ Freshdesk / Jira / etc)

Apply now and start working at the forefront of gaming technology with us!